Frequently asked questions

Yes, but only at the end: you fill in the form without an account, then create your account in one step, with Google or with your email address. With Google, the request is published straight away; with your email, it is published as soon as you confirm your address using the link you receive, and then you choose your password.

To come back later, sign in with Google or with your email and password. Forgotten your password? The “Forgotten password?” link on the sign-in page lets you choose a new one.

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Vehicles, running or not (cars, vans, motorbikes), car parts, bulky items and house removals, anywhere in metropolitan France, to or from the countries we serve, and within the United Kingdom. A removal is entrusted to a professional with a van or an enclosed trailer.

Say whether the vehicle runs, what handling is needed and, if you know it, its weight: carriers can see straight away whether the request suits them.

• Flatbed car transport
• Motorbike and scooter transport

Yes. In your request, under “Protection during transport”, choose “Covered or enclosed” (under a tarp or in an enclosed trailer) or “Enclosed trailer only”. Carriers read this before quoting.

When a carrier has not declared a tarp or an enclosed trailer, this is shown as a point to confirm with their quote.

• Flatbed car transport

No. Say so in the form, along with the handling needed (winch, forklift…). Journeys from carriers who refuse non-running vehicles are excluded; when a carrier hasn’t specified, it is shown as a point to confirm with their quote.

• Flatbed car transport

A professional who comes to collect your vehicle and drives it themselves to its destination, instead of loading it onto a flatbed or a car transporter. It is an additional service, for vehicles that run: a non-running vehicle always travels loaded.

Like carriers, every vehicle delivery driver is a business whose SIRET is checked. Our team also checks the copy of their driving licence: until the team has approved it, they receive no driven delivery requests.

In your request, you choose: a truck or a vehicle delivery driver, either is fine; a truck only; or a driver only. The question is only asked if your vehicle runs.

• Driven car delivery

Yes, if it runs and can be driven on a category B licence: car, classic car, van or 4x4. A motorbike, a vehicle that doesn’t run, parts or a bulky item travel loaded, with a carrier.

The vehicle must be road-legal: registered, insured by its owner and with an up-to-date roadworthiness test. If you accept a vehicle delivery driver, you certify this in your request.

Plateau Libre does not insure your vehicle. Before departure, check with the vehicle delivery driver how any damage during the drive would be covered: ask them for their insurance certificate.

It is stated on the vehicle delivery driver’s quote: “Fuel included in the price” or “Fuel paid by the customer”. You see it before booking.

Tolls, if the driver specifies them, are included in their price and shown separately on the quote. As with a transport, the vehicle delivery driver sets their price freely, and you pay them directly.

No. An end-of-life vehicle destined for scrapping is collected free of charge by the approved network; we will tell you how to contact it.

Yes, between France and these countries: Andorra, Austria, Belgium, Czechia, Germany, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland and United Kingdom. The departure or arrival must be in France, except for transport within the United Kingdom (from London to Manchester, for example), whose quotes are in pounds sterling; the foreign city is chosen from the list provided, in the same way as a French town.

In any other case where both the departure and the arrival are outside France, your request is passed on to our team, who will get back to you. For another country, email us at contact@plateau-libre.com.

• Importing a car from Germany

Every professional carrier is a business whose SIRET, the French company number, is checked (the VAT or company registration number for a company from another country served). Their insurance and transport register entry, when they provide them, are verified and shown on their quote.

Before they are matched for the first time, we check from public company data that their business is active, that its company name matches, that it operates in transport, vehicle recovery or the motor trade and that it is not subject to any insolvency proceedings; if anything needs clarifying, our team reviews their application. They then carry the “SIRET verified” badge. Without this approval, they receive no requests and cannot send quotes.

For a company established in another country served, we check its EU VAT number in VIES, the European VAT database, and, when VIES publishes it, that its company name matches; otherwise, for a Monaco company, or if its country is not covered by VIES (Switzerland, United Kingdom, Andorra), our team reviews its application. Its activity and any insolvency proceedings are not checked. It carries the “Verified company” badge.

On their quote, you see “SIRET verified” and, only if they have provided them, “Liability insurance”, “Goods in transit insurance” and “On the transport register”. From their quote, you can open their profile: what we have verified, their reviews, their completed transports and their cancellations.

A private individual who carries goods during their own journeys has no SIRET: their mobile number is verified with a code sent by text message, they have a profile photo, and their quote always carries the label “Private individual”.

Yes, for car parts, a bulky item or a motorbike, if a private individual is making a matching journey for themselves, for example setting off on holiday. They only ask for a contribution to their travel costs, without VAT and limited according to the length of their journey. They never carry a car, a van or a 4x4.

Their quote carries the labels “Private individual” and “Verified mobile number”, never “SIRET verified”. Transport between private individuals: no professional insurance and no legal guarantee of conformity.

To receive quotes only from insured professionals, tick “I require a professional carrier who invoices” in your request and choose the required insurance: no private individual will then receive it.

• Share your travel costs

Verified carriers with a matching journey, and our team. These carriers see it in their carrier area and receive an email alert; your tracking page shows how many there are.

They see the goods to be transported, the departure and arrival towns or cities, the desired date and the access constraints you ticked, never your exact address or your contact details.

While it is open, a summary without names or contact details (towns or cities, dates, goods) also appears in the site search and may be shown on its home page, for carriers looking for loads along their route.

Our engine compares your request with the journeys published by verified carriers, empty return legs included. A journey matches when the detour to reach you stays within the limit the carrier has set for that journey, when the dates fit (a tolerance of 2 days around an exact date; without a date, the next 14 days, up to 60 days after publication), and when the capacity and acceptance of non-running vehicles are suitable.

A journey that stops before your destination can also be selected (a “partial” match: collection less than 60 km from the journey and at least 50% of the route covered). This is flagged with the quote, as a point to confirm.

All verified carriers with a matching journey are alerted, once per request. Verified professional carriers who serve the collection or delivery department (or, abroad, the country) are also notified, and can respond to you directly with a quote.

Each quote shows the transport price including VAT set by the carrier (excluding VAT under reverse charge: for a business customer established in a different country from the carrier, who declares the VAT themselves), the proposed date, the “SIRET verified” badge (“Private individual” and “Verified mobile number” for a private individual) and, if they have provided them, their insurance and transport register entry, their reviews (“New to Plateau Libre” if they don’t have any yet) and the points to confirm.

Quotes are ranked by, in order: the lowest price (including VAT for a private individual, excluding VAT for a business); at an equal price, the earliest proposed date; if still tied, the first quote received. Only quotes from currently verified carriers are compared.

A flatbed reference price (€1.40 excl. VAT/km, minimum €280 excl. VAT) helps you assess each quote, except a driven delivery quote or a quote in pounds sterling (transport within the United Kingdom): the reference price plays no part in the ranking, and each carrier sets their price freely.

No. Receiving and comparing quotes is free and without obligation. A quote remains valid for 7 days at most, and never beyond the proposed collection date. Until you have booked it, the carrier can change or withdraw it.

If you do not react for 7 days after receiving the first quote (or after your last action, if more recent), we send you a final reminder. Without any action on your part within the following 3 days, your request is removed from the site and the carriers whose quotes were still valid are informed.

To keep it online, simply book, write to a carrier, decline a quote, change your dates, reply to a matching journey or click “Keep my request online” in the reminder. Viewing the request page does not count.

A removed request can be put back online for 60 days with “Change my dates”.

Yes, through messages on your tracking page, as soon as a carrier has written to you or sent you a quote.

Before booking, phone numbers, email addresses and messaging links typed into a message are hidden automatically: conversations stay on Plateau Libre.

After booking. You then see their phone number, email, company name, SIRET and, if they have one, their transport register number (for a private individual: their name, phone number and email); they see the phone number and email given in your request, and the exact address if you provided it. You can keep exchanging messages, with nothing hidden, until 30 days after delivery.

The contact details stay on your tracking page: they are never sent by email. After a cancellation, they are no longer shown.

After booking, at the same time as your contact details. Only the carrier you book and our team see it, on the site. Before that, carriers only see the town or city. Your address never appears in the site search or in an email, and is no longer shown after a cancellation.

It is optional: in France, choose it from the suggested addresses or type it freely (a hamlet, for example). The alerted carriers are chosen based on the town. The access constraints you tick (narrow street, underground car park, lock-up, gate) are visible from the alert onwards, as they can change the quote.

Plateau Libre is not the carrier and does not insure your vehicle: check the cover with the carrier before collection.

A carrier may have public liability insurance and goods in transit insurance. When they have provided the certificates, we verify them along with their validity dates, and they are shown on their quote: “Liability insurance”, “Goods in transit insurance”. Otherwise, nothing is shown.

To receive quotes only from insured carriers, tick “I require a professional carrier who invoices” in your request, then choose the insurance you require: liability insurance, goods in transit insurance or both. Only carriers whose SIRET is verified and who have provided these certificates, once verified, receive it. You can also require the Community licence (compulsory for vehicles over 3.5 t): it is then checked against the transport register.

A private individual carrying goods during their journeys has no professional insurance, and their car insurance does not cover the goods they carry: ask them how your item is covered before handing it over.

The carrier takes at least one photo of the vehicle at collection, then at delivery: you see them on your tracking page. Once the vehicle has been collected, the booking can no longer be cancelled.

On delivery, we ask you by email to confirm it, with a reminder after 48 hours. Without a reply from you and with no problem reported, the delivery is confirmed automatically 7 days after that email. Both of you can then leave a review.

After collection, and as long as you have not confirmed delivery, use “Report a problem” on your tracking page: describe what is wrong and add photos. The delivery is then not confirmed, the carrier is notified and can respond, and our team looks into the case.

In the event of damage, the carrier is the party you deal with: Plateau Libre puts you in touch and does not transport the vehicle. The insurance the carrier has provided is shown on their quote; check the cover with them before collection.

Before collection, if the carrier does not turn up or stops responding, email us at contact@plateau-libre.com.

• Contact us

Transport, recovery and driven delivery professionals, with a SIRET or, for a company from another country served, an EU VAT number or company registration number: flatbeds, recovery trucks, car transporters, vans, vehicle delivery drivers, removal firms. A private individual can also carry car parts, bulky items or a motorbike during their own journeys, on a cost-sharing basis: see the next question. A private individual never drives a customer’s vehicle.

Click “Sign up” at the top of any page, then choose “I transport” or, if you drive your customers’ vehicles, “I drive vehicles”: you create your account with Google or with your email address. Registration continues in three steps, from your phone: your company, your documents (optional), then your equipment, your spaces, your payload and the departments you serve.

• Become a carrier

Yes, without a SIRET, during a journey you are making for yourself: car parts, bulky items, and motorbikes or scooters on your trailer. Never a car, a van or a 4x4. Your journeys are one-off, in France, one per day at most, and their number is limited.

To sign up: your account (Google or email), your first name and surname, your mobile number verified with a code sent by text message, and a profile photo, which you can change but not remove. A mobile number can only be used for one account; once your account is approved, you change it by writing to our support team.

Your driving licence must cover your car and your trailer, and your car insurance does not cover the goods carried: check with your insurer.

• Share your travel costs

A contribution to your travel costs, which you set yourself, without VAT. The contributions from all quotes booked on the same journey cannot exceed a limit calculated from the length of the journey and the mileage scale: the site shows it to you and checks it with each quote, then at booking.

Sums received as cost-sharing are not taxable as long as they do not exceed your actual costs, excluding your own share. Above that, they must be declared.

• Share your travel costs

Only your SIRET (French company number) is required; for a company from another country served, your EU VAT number (in Switzerland, the United Kingdom and Andorra, your company registration number). When it is verified (active business, operating in transport, vehicle recovery or the motor trade, no insolvency proceedings), your profile is approved automatically, usually within a few minutes. Otherwise, our team reviews your application before approving it. Without approval, you receive no requests.

Your public liability and goods in transit insurance certificates, with their validity dates, and your transport register entry are optional. They are trust badges: once verified, they are shown on your quotes (“Liability insurance”, “Goods in transit insurance”, “On the transport register”), and you also receive requests from customers who require a professional carrier who invoices, provided you have supplied the insurance they require (and, if they require it, a Community licence that is current on the transport register or whose copy our team has approved). A company established in the United Kingdom uploads its UK operator licence (Standard International), which our team checks. Each file, as a PDF or a photo, can be up to 10 MB.

For driven deliveries, a copy of your driving licence is also requested: it is not required to approve your account, but your driven delivery journeys receive no requests until our team has checked it.

Your files are stored in a private space that only our team can access. You can add them at any time from your carrier profile.

Choose “I drive vehicles” when signing up: you get a carrier account, with driven delivery among your equipment. Then upload a copy of your driving licence, which our team checks: a valid category B licence, in your name, held for at least 3 years. The copy is never shown to customers.

Then post your driven delivery journeys, or an availability: your departure city, how far you will go to collect the vehicle (200 km at most) and your dates (31 days at most). You receive the requests whose collection point is within that radius, whatever the destination, for a vehicle that runs and whose customer accepts a vehicle delivery driver.

On your quote, you state whether fuel is included in your price or paid by the customer.

• Become a vehicle delivery driver

For each of your upcoming journeys, one-off or regular, the matching open requests: a detour within the limit you choose for each journey (150 km by default; the higher you set it, the more requests you receive), dates within 2 days, enough capacity, non-running vehicles accepted if needed. A “partial” request (collection less than 60 km from the journey and at least 50% of the route covered) is flagged as such.

Each request comes with its reasons, for example “detour 40 km” or “non-running accepted”.

They are ranked by result (match, with caveats, partial), then by a score from 0 to 100: small detour (35 points), small date gap (20), few unknown details (20), verified carrier (15), past reliability (10).

By email, as soon as a request matching one of your journeys is published: only one alert per request, even if several of your journeys match. After 10 alerts in one day, any further ones are grouped into a summary the next morning.

The alert also arrives by text message on your account’s mobile number, which you confirm with each journey you publish (private individual: your verified mobile number), unless you have turned off text messages in your profile. The summary only arrives by email.

All matching requests remain visible in your carrier area.

You set it freely in your quote: price excluding VAT, VAT, date, time slot and conditions. A flatbed reference price (€1.40 excl. VAT/km, minimum €280 excl. VAT) and the difference between your price and this reference are shown for guidance. For transport within the United Kingdom, your price is in pounds sterling, with no reference price.

The site suggests the VAT that appears to apply, based on your country, the customer and the journey: 20% in France or the standard rate of another country, reverse charge for a business customer established in a different country from yours, exemption for transport linked to an export or import outside the European Union, or not applicable (small-business VAT exemption, for example for a micro-entrepreneur). You confirm or change it: you are the one who invoices.

The customer sees your price including VAT (excluding VAT under reverse charge), with your payment terms. You can replace or withdraw your quote as long as it has not been booked.

Directly by your customer, whom you invoice for the transport. Plateau Libre does not collect the transport price. The service is free until 31 December 2026.

On each quote, you state the payment methods you accept (bank transfer, card, PayPal, cheque or cash) and when payment is due: on collection, on delivery, on invoice within 30 days, or a deposit on collection and the balance on delivery. Your profile settings prefill each new quote. The customer sees these terms before booking.

Are you a private individual? Your customer pays your cost contribution directly to you, in the same way.

Yes, as long as the vehicle has not been collected and until the end of the proposed collection day, giving a reason. The request is reopened to other carriers, the customer is notified, and the cancellation is counted in the statistics shown on your profile.

After that, contact our team.

• Contact us

Your company name, the “SIRET verified” badge (“Verified company” for a company from another country served) and, if you have provided them, your insurance and transport register entry, with their validity dates, your equipment and capacity, your rating and reviews, and your completed transports and cancellations on Plateau Libre.

After booking, your customer also sees your phone number, your email, your SIRET (or your VAT and company registration numbers) and, if you have one, your transport register number.

The service is free until 31 December 2026. It includes publishing your request, the quotes, messages with carriers and booking.

The transport price is set by the carrier in their quote and paid directly to them; they are the one who invoices you for the transport. Plateau Libre does not collect the transport price.

• How it works

Directly to the carrier, who invoices you for the transport. On their quote, they state the payment methods they accept (bank transfer, card, PayPal, cheque or cash) and when payment is due: on collection, on delivery, on invoice within 30 days, or a deposit on collection and the balance on delivery.

You see these terms on each quote, before booking. They are repeated on your booking and in the “Booking confirmed” email.

Yes. You can cancel as long as the vehicle has not been collected; the carrier is notified.

A request that has not yet been booked can be cancelled at any time.

Your request goes straight back out to matching carriers, and the other quotes that are still valid can be booked again.

You then book one of those quotes, or a new one, from your tracking page.

Email us at contact@plateau-libre.com. When our team establishes that the carrier has defaulted (absent, unreachable), it is treated as a cancellation on their part: your request goes straight back out to matching carriers, and the other quotes that are still valid can be booked again.

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Only the customer and the carrier of a transport carried out through Plateau Libre, once delivery has been confirmed, for 14 days. The customer rates the carrier and the carrier rates the customer: a rating from 1 to 5 and an optional comment.

Blind publication: each side submits their review without seeing the other’s. Both are published together as soon as the second one is submitted, otherwise at the end of the 14 days period.

Numbers and addresses typed into a comment are hidden. Our team can hide a review: it is then no longer shown and no longer counts towards the average rating.

A carrier’s rating is the average of their customers’ published, non-hidden reviews. “New to Plateau Libre” indicates a carrier who has no reviews yet.

Yes: the average of the reviews left by the carriers you have completed a transport with is shown to carriers whose journey matches your request.

Before booking, no carrier does: they see your request (goods to be transported, towns, date), without your phone number, your email or your exact address. After booking, only the carrier you book and our team see them, on the site.

They never appear in the emails we send.

Yes, on your mobile (06 or 07), which we ask for with every request and with every journey posted by a professional: a short text message is added to the email for the most important events. Customer: a new quote, with its price, quotes awaiting your choice and journeys matching your request. Carrier: a new request matching your journeys. A foreign mobile number also receives them in the countries served where sending is enabled; otherwise, your profile tells you.

Each text message contains a link to the relevant page, never your contact details. None are sent in the evening or at night: they wait until the next morning, if they are still useful. You can turn off text messages at any time in your profile; emails will keep arriving.

Our database and files are hosted in France, in Paris. Carriers’ documents and transport photos are stored in private spaces: they can only be opened through temporary links, by the people concerned and our team.

The privacy policy details the data we process and how to exercise your rights.

• Privacy policy

No. Collection and delivery photos are only visible to the customer, the carrier on the booking and our team. They are re-saved in the browser before upload, without the device’s GPS location.

Our team finds transport listings published elsewhere (groups, classified ad sites) and may prepare them as requests, without publishing them. Any numbers, emails and personal names found are removed from the text we keep.

The link you received lets you check this request: nothing is published without your agreement. If you decline, it is deleted immediately; without a reply, it is deleted 30 days after it was prepared.

Email us at contact@plateau-libre.com. The privacy policy details your rights.

• Privacy policy
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